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RETURN & REFUND POLICY
Thanks for shopping at nrgcbd.store.
If you are not entirely satisfied with your purchase, we're here to help
RETURNS
You have 7 days calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Please also note that we do not have a money-back guarantee, as CBD does affect everyone differently.
We are not able to accept back any product that has been opened or used.
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Your item must be in the original packaging.
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Your item needs to have the receipt or proof of purchase.
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The customer is responsible for return shipping cost.
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Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
RETURN SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
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If you receive a refund, the cost of return shipping will be paid by NRG. We will send a USPS printable shipping label to your email or mailing address.
REFUNDS
If a product arrives broken or damaged, we will ask for a picture of the product and details of the issue. We will then send you a shipping label and replace your product promptly.
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We must hear from you within 7 days of the arrival of your product(s).
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We will not accept used or tampered with products for returns.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
CONTACT US
If you have any questions regarding this Return Policy or whether your product is eligible for Returns, please contact us by sending an email to nrgcbdinfo@gmail.com.
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Last Modified: [11/18/2019]
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SHIPPING POLICY
Due to the high volume of orders, please allow (2) two business days for order processing and up to 5-7 shipping days.
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Your order will be shipped with tracking via USPS Standard or Expedited service.
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Handling times can vary depending on seasonal order loads, weekends, and holidays.
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At this time, we are unable to ship CBD products internationally.
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We Proudly ship from Virginia Beach, Virginia. All orders over $100.00 (US) receive free 3-day USPS shipping. For all other shipping choices, please enter your address to see your live shipping rate via UPS.
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PLEASE NOTE: USPS 2nd Day Air, USPS Next Day Air, and USPS Next Day Air Saver options placed M-F before 12 pm PST will ship out the same day and deliver the next business day ( M-F). UPS does not provide pickup or delivery services on Saturday or Sunday. Next-Day Air orders placed on Friday will deliver on the following Monday.
WHOLESALE INQUIRES
Nutraceutical Research Group is one of the world’s premier manufacturers of organically crafted, pure CBD and full spectrum hemp extracts. Get exclusive access to our discounted rates by applying for a wholesale account below. For inquiries regarding wholesale orders please email nrgcbdinfo@gmail.com. Please provide your company name, location, and website along with your inquiry. We look forward to serving you!